Shipping policy

  • Domestic Shipping (within [Country]): We offer standard and emergency shipping options. Standard shipping typically takes 24-48 hours inside Dhaka & outside Dhaka takes 2-3 days, while emergency shipping takes 12 hours. Emergency delivery is only available inside Dhaka city. Shipping costs vary depending on the weight of the package and the shipping method chosen. Free shipping may be available for orders exceeding a certain amount. Please refer to your cart during checkout for specific shipping rates.

  • International Shipping: We proudly offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs duties or taxes imposed by their respective countries. Please note that delivery times may be longer for international orders due to customs clearance procedures.

Order Processing:

  • Orders are typically processed and shipped within 1-2 business days after payment verification.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Customers will receive a confirmation email with tracking information once their order has been shipped.

Shipping Carriers:

  • We partner with trusted shipping carriers to ensure timely and secure delivery of your orders. 

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our website or the carrier's website.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays:

  • While we strive to deliver your orders within the estimated timeframes, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier issues. We appreciate your patience and understanding in such situations.

Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, and changes may not be possible once the order has been shipped.